Good Governance

•High-quality public services (adding value) produced with efficiency and effectiveness arerequired by the citizen and the communities

•Government subordinatedtocommunity

•Devolution, decentralization andregional andlocal authonomy, particulary reducingcentralized controls

•Improving the human capital and technologies available to the public managers andempoweringtheemployeesto be able toreachperformance goals

Good Governance

•Transparency,participation and accountability

•Using competition to improve efficiency and new partnerships with the privatesector

•New computing and communication technologieswill shape Good Governance

E-Governance Revolution

Good Governance

(1)Government and Citizen(PoliticsandServices)

(2)Politicians andCivil servants

(3)LegislativeandExecutive

(4)Governmentand Market

(5)Government and Private Sector and NGOs

(6)Federal Government and Local Government

(7)National-State and International Institutions

TheNewInformationTechnology will define the changes on the process and institutions that regulate the relationships between:

Government= Services= Information

Services

(1) Publish

(2) Interact

1.Physical

2.Information Interaction

(3) Transact

1.Buy and sell goods and services

2. Compulsory Information

E-Government: User-End Focus

Today

New Paradigm

Depart/Agency

Unjoined

Back office

Separate

Physical government delivery

Producer driven service delivery

Join-up

Back-office

Multiple/mixed channel

Citizen focused service delivery

E-Government: New Paradigm

BureaucraticE-Government

Hierarchy, norms androutines

Assymetric Information

Un-joined job routines

Paperwork

Time-consuming process

Effective control and focus on performance

Accesible and networked information

Joined E-services

Paperless

Time-saving process : on-line answers

New Government Paradigm

Bureaucratic E-Government

Experience of São Paulo State

Secretariatof Finance

•ClearFutureVision: New Paradigm

•Strong leadersand modernization teams

•Using the bureaucratic system to change

•Empowerment of employees and continuous negotiation

•Investmentin hardware and network;

•Unified policy for development of information systems

•Bench mark automation;

•Integratedmanagerialsubsystems;

•Racionaliazation of workflow;

•Rengeneering;

•Changeof Paradigm.

Experienceof São Paulo State

Secretariat of Finance

SIAT: Tax Administration

Integrated System

•IntegratedDatabases andData Warehouse;

•Supply of organized informationfor taxcontrol andfiscalization;

•Supplymanagerialinformationsfor planningandperformance evaluation;

•Electronic services for tax payers

•Production,storing and classificationof informationandknowledge;

•Sharingof knowledge and best practices

SIGOF:Financial and Budget Management System

•Integrated Databases and Data Warehouse

•Integrated systems of management:purchasing, financial,assets, materials, budget and human resources

•Execute and control electronic expenditure giving transparency

•Integrate andorganize thebudget, financial and expenditure informationsfor planning, control and performance evaluation

•Networked intelligence and knowledge management

System of Materials and Services Management

•Purchasing/Procurement

•G2B Exchange

•Purchasing Card

•Procurement/Contracts--Workflow

•Inventory

G2B Exchange

1.Agregation and integrationof sellersandbuyersto do financial, logistic and commercial transactions

2.Self-regulated system

3.Electronic auction: competitive and dynamic price formation

4.Transparencyandbetter purchasing policies

Huge price dispersion

Competitive price formation and price reduction

High operational costs

Bureaucracy reduction andpurchasing efficently, low price

Nonstandard goods

Standarized and high quality goods

Face-to-face negotiation

On–linenegotiation

Lack of purchasing policies

Aggregation, sincronization and purchase planning

Lack of transparency

Transparency to community and public sector

Today

G2B Exchange

Un-joined managerial systems

Integrated managerial systems/ERP

Pricedispersion: Coffee

SIGEO -SIAFÍSICO

JAN-SET 99

G2B Exchange

Dynamic Price Formation

Full Information

Efficient Market

Effective Price Reduction

B2B Private Sector

*Estimativas sobre os Clientes da Empresa em1999

** Expertise Andersen Consulting

Telecomunicações

5%-10%

PC e LANs (ComputseRedes Locais)

15%-20%

Periféricos(incl. Data Center)

15%-20%

ServiçosdeManutenção

25%-30%

Programadores Contratados

5%-10%

Custos Estimados por Fontes Requisitantes*

Commodities

Requisitados

TI e

Telecom

Economias

Estimadas** -%

Mala Direta

20%-30%

Formulários,Papéis, Envelopes

15%-30%

Estoques 15%-30

Serviçosde Courier

6%-12%

Serviços Públicos